If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged and in original package. You need to contact us within 60 days if you would like to return or exchange when receive the package . All the return shipping fees will be covered by buyers.
How To Return:
Please pack it well and contact us support@rylight.com . Our service will send the return address to you .
All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. Once your order has been shipped, it can no longer be canceled. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).
Cancellation before payment
1. Log into "My Account" and click on "My Orders".
2. Click on the order number that you would like to cancel.
3. Click on “Delete this order” and confirm that you want to cancel it.
Cancellation after payment
Please note that we may offer a corresponding cancellation policy or solution to customer’s inquiries based on the different product categories.
1. Orders canceled before shipping will be eligible for a full refund, except for made-to-order products.
2. Once your order has been shipped, it can no longer be canceled.
Any purchase on rylight.com indicates that you have read, understood and agreed with our Cancellation & Return Policy stated above. Rylight reserves the right to make changes and/or improvements to this policy.
